Delivery Information

Delivery Costs

The delivery cost is calculated based on the total weight of the order and the shipping destination.

Once you've chosen and added products to the basket click the view cart button, top right.

Under the subtotal click the 'Calculate' link and add your county and postcode. This will calculate the exact cost.

You do not need to complete the entire checkout to work out the delivery charge.


Indicative Costs Of Standard Delivery

Small 0 - 9.99kg £7.99 - 12.99*
Medium 10 - 29.99kg £16.99 - 39.99*
Large 30kg + £27.99 - 89.99*

*Depending on location

Many items are also offered with Free or subsidised delivery.

Regardless of the number of items added to your cart you will only be charged 1 delivery fee. This will be at the rate of the largest item.


Delivery Schedule

Most in-stock items are delivered within 3-4 days unless otherwise stated. Please note road conditions, inclement weather and other circumstances beyond our control can affect delivery times. Please order in plenty of time before arranging fitters

For larger items you will be contacted to arrange a mutually convenient delivery date.

During checkout you can also leave a note with your preferred delivery date. We cannot guarantee this but with plenty of notice, we will endeavour to meet your requirements. We will advise if we can't meet your needs.

Saturday delivery can be arranged at an additional cost, please phone with your requirements.


No Service Postcodes

Regrettably we can not deliver to the following postcodes;

PH8-13 & PH15-50

PA20+

IV20-29 & IV37+

HS

KW

ZE


Our Carriers

For smaller items we use couriers including DPD, TNT, Hermes, and UPS. Tracking links are supplied when the value of the goods is above £50.

For larger items including glass and furniture we use pallet shipping companies that are part of established UK wide networks. These include Nelsons Transport and Leeds Parcel Company. Furthermore, many items are drop shipped directly from the manufacturer for speed of handling.

A tracking link can not be supplied with a pallet or drop shipped delivery but you will be contacted to ensure you’re home to receive your goods.


Impact Of Coronavirus

The worldwide supply chain for bathroom products has been severely disrupted due to the Coronavirus. Manufacturers are working hard to increase production, reduce shipping times and satisfy the demand for all products. Nonetheless there are resulting delays and shortages for all retailers and will be for the foreseeable future.

We have also taken the decision to reduce the hours of our staff in order to protect jobs long term. Please bear this in mind when contacting us and note our new opening hours from 10am until 4pm until further notice.

Your business and patience is appreciated during this difficult time.