For the most part you can contact us on 01422 370427 to discuss any potential guarantee claim or requirement for spare parts. We'll advise how to proceed.

We'll need to know your name, order number and the date of your purchase.

Guarantee Claims

All the products we retail are covered by manufacturers guarantees. These vary in length depending on the product and manufacturer. Your claim will be based on the length of guarantee included at the time of purchase.

For some claims the manufacturer may require written notice and supporting imagery. We will generally process the claim on your behalf.

Please note the speed at which this is handled is dictated by the manufacturer not by Shower Enclosures Ltd. We will endeavour to process as quickly as possible. Any replacement parts or products issued would usually be sent out via the manufacturer.

Spare Parts

Should you be out of your guarantee period or just require spare parts for your product please contact us with your request and we will do what we can to help. We will advise of any cost and delivery charge.

Manufacturer Guarantee Information

Here we've linked to our suppliers that offer specific information about guarantees and spare parts.

Roxor Group: Hudson Reed & Nuie guarantee PDF

Merlyn guarantee and registration page

Scudo Bathrooms guarantee page